Privacy Policy

At ValleyWindow, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our styling services.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, postal address, and other contact details you provide when filling out forms or contacting us.
• Service Information: Details about your style preferences, body measurements, clothing sizes, and other information necessary to provide our styling services.
• Payment Information: Credit card details, billing address, and other financial information needed to process payments.
• Technical Information: IP address, browser type, device information, operating system, pages visited, time spent on the website, and other usage data.
• Marketing Preferences: Your preferences for receiving marketing communications from us.

2. How We Collect Information

We collect information through:

• Forms you complete on our website
• Communications with us via email, phone, or in person
• Styling consultations and service appointments
• Cookies and similar tracking technologies
• Third-party service providers

3. How We Use Your Information

We may use your information for the following purposes:

• Providing and personalizing our styling services
• Processing and fulfilling your bookings and requests
• Communicating with you about appointments, services, and feedback
• Sending you marketing communications if you've opted in
• Improving our website, services, and customer experience
• Complying with legal obligations
• Analyzing usage patterns and trends
• Protecting our rights and preventing fraud

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to collect information about your browsing activities. These technologies help us analyze website traffic, personalize content, and improve your experience.

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use some features of our website.

5. Data Sharing and Disclosure

We may share your information with:

• Service Providers: Third-party vendors who help us operate our website, process payments, and deliver services.
• Professional Advisors: Legal, accounting, and other professional advisors who provide services to us.
• Legal Authorities: When required by law, court order, or government regulation.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, where your information may be transferred as a business asset.

We do not sell your personal information to third parties.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining retention periods, we consider:

• The amount, nature, and sensitivity of the information
• The potential risk of harm from unauthorized use or disclosure
• The purposes for which we process the information
• Legal, regulatory, accounting, or reporting requirements

8. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access and obtain a copy of your information
• Correct inaccurate information
• Request deletion of your information
• Object to or restrict certain processing activities
• Data portability (receiving your information in a structured, machine-readable format)
• Withdraw consent

To exercise these rights, please contact us using the details provided in the "Contact Us" section.

9. Children's Privacy

Our website and services are not intended for children under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Third-Party Links

Our website may contain links to third-party websites, services, or content. These third parties have separate and independent privacy policies. We have no responsibility or liability for the content and activities of these linked sites.

11. International Data Transfers

Your information may be stored and processed in countries outside your country of residence, including countries that may have different data protection laws. By using our services, you consent to the transfer of your information to these countries.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on our website and indicate the last revision date. Your continued use of our website after changes are posted constitutes your acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

ValleyWindow
Flat 08l Natasha Viaduct
Jameston, M50 3TU
United Kingdom
Email: [email protected]
Phone: +44 365 326 6114

Last Updated: May 1, 2024